Warranty Policy

Warranty Policy

Striker Brands LLC will happily honor any valid warranty claims, provided a claim is submitted within 1 year of purchase with proof of purchase.

Striker Brands LLC product warranty covers defects in manufacturing or workmanship for outerwear including but not limited to: seam failures; missing/defective snaps, zippers, etc; defective fabrication; separations, etc. for a period of one (1) year from the original date of purchase. Striker Brands LLC will repair or replace the product at its sole discretion.

The warranty does not cover burns, tears, abrasions, stains, fading or normal wear and tear - but do provide free patch kits. For warranty requests outside of the US, please note that the process will differ slightly to avoid extra, unnecessary costs for both parties.

Please Initiate the Warranty Process Using the "Contact Us" page:
https://strikerbrands.com/pages/contact-us

United States Warranty Procedure:

It’s Simple – We Take Care of It! Contact Us Directly - Here is how it works:

  1. Call, Email, or Use the Contact form to expedite claims.  Using the contact form with a clear identifiable image of the issue will expedite the claims process. Please attach photos of the specific issue.
  2. Approved claims are issued a Return or Warranty Authorization Number (RA# / WA#) for reference and tracking purposes. Please note - items returned without a RA# / WA# will be returned back to sender.
  3. Customer ships us the defective item indicating RA# / WA# on or inside the carton (customer pays shipping). 
  4. Striker Brands repairs or replaces the item based at its discretion. 
  5. Striker Brands returns the repaired / replaced product to the customer (we pay return shipping).

We may make other arrangements or work out alternative remedies depending on the nature of the problem or if shipping is not practical. Again, all product shipments sent without a Return or Warranty Authorization Number marked on the outside or inside of the carton will be returned to the sender. Our goal is to remove the hassle and expense of warranty claims from the dealer while satisfying the needs of the customer in a timely manner. 

Canadian Warranty Procedure:

It’s Simple – We Take Care of It! Contact Us Directly - Here is how it works:

  1. Call, Email, or Use the Contact form. Using the contact form with a clear identifiable image of the issue will expedite the claims process. Please attach photos of the specific issue.
  2. Approved claims are issued a Warranty Form to fill out and receive a Warranty Authorization (WA) Number for reference and tracking purposes. 
  3. Next, customers must contact our partners at Gear Re-Store in Calgary for repair and ship the product to Gear Re-Store. Visit Gear Re-Store or call 587-349-4415.