Careers

At Striker, our core design philosophy has always been to build the best possible technical apparel without regard to what the industry might think. Our tag line, “Go Early, Go Late, Go Prepared”, encompasses our mission. Our philosophy to offer only the highest performing apparel transcends to our complete line of fishing apparel products including ice fishing apparel, high performance rainwear, UPF apparel, and casual wear lines. We provide innovative products to our customers at the best-possible prices to allow sportsmen and their families to ward off the elements during each and every outing.

We are located outside the Twin Cities in beautiful Hudson, Wisconsin. 

Open Positions:

Customer Service Representative

At Striker, our core design philosophy has always been to build the best possible technical apparel without regard to what the industry might think. Our tag line, “Go Early, Go Late, Go Prepared”, encompasses our mission. The philosophy to only offer the best performing apparel possible transcends to our complete line of fishing apparel products including ice fishing apparel, high performance rainwear, UPF apparel, and casual wear lines. We aim to continue to provide innovative products to our customers at the best-possible prices to allow sportsmen and their families to ward off the elements during each and every outing.

The ideal candidate loves communicating with people and proactively solving issues. The Customer Service Representative interfaces with customers, retailers, sales reps, pro staff and company staff to facilitate sales activity, inventory uploading to retailers, customer-related operations such as processing warranties and returns along with shipments of wholesale orders.

Responsibilities

  • Respond to and resolve all customer inquiries on Amazon, Shopify, Facebook and Instagram platforms
  • Monitor Shopify and Amazon fulfillments to ensure orders are shipped on-time and accurately
  • Respond to customer product reviews on Shopify, Amazon, Google and Facebook platforms
  • Assist with information upload and online merchandising for amazon, Shopify and B2B e-commerce listings
  • Perform day-to-day duties related to implementation of sales and marketing plans
  • Answer consumer and retailer phone calls and assist with their needs
  • Manage the customer service email account and respond accordingly to the needs of our customers
  • Help customers in the onsite company store
  • Execute all facets of the warranty process from logging in system along with consumer information to receiving, tagging and sending items to repair facility
  • Process all consumer and retailer product returns and exchanges including receiving, creating credit memos in system to prepping product for return to warehouse bin location
  • Interface with independent sales reps on an as needed basis in regards to inventory levels, order status, tracking information and back order status of products.
  • Interact with operations and administrative personnel as necessary to facilitate shipments
  • Monitor, review and place holds on potentially fraudulent website orders in a timely manner
  • Prepare reports for Sales Supervisor as requested
  • Carry out duties related to advertising and promotion for product sector as directed
  • Maintain professional and positive attitude at all times
  • Must be able to work in a fast-paced environment

Qualifications

  • At least 1 - 3 years of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Fishing knowledge/experience a plus

Apply now on LinkedIn.

 

Sales Coordinator

At Striker, our core design philosophy has always been to build the best possible technical apparel without regard to what the industry might think. Our tag line, “Go Early, Go Late, Go Prepared”, encompasses our mission. The philosophy to only offer the best performing apparel possible transcends to our complete line of fishing apparel products including ice fishing apparel, high performance rainwear, UPF apparel, and casual wear lines. We aim to continue to provide innovative products to our customers at the best-possible prices to allow sportsmen and their families to ward off the elements during each and every outing.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. The Sales Coordinator position assists the sales team in all aspects related to executing the yearly budget plan. This includes item set up documents, inventory uploads, helping build program documents and PO fulfillment. This position works closely with sales representatives, the marketing team, and the warehouse team. 

Responsibilities

  • Communicate with retailers, customers, and sales representatives via phone, email and chat
  • Assist with contacting new prospective dealers via phone calls, quarterly newsletters, and e-mail. 
  • Assist with dealer marketing initiatives for POP, fixturing, catalog builds, POG’s etc.
  • Assist with consumer and distributor/buying group shows throughout the year
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer's needs
  • Data entry in various platforms
  • Inventory Uploads to EDI Partners – Create template for each EDI trading partner and pull inventory daily (Monday-Friday) for upload into their system. 
  • Digital Asset Site Inventory Document: Pull daily inventory feeds for our independent retailers daily (Monday-Friday) and post to the Digital site.
  • Process control of all B2B purchase orders.
  • Daily fulfillment push on all EDI/non-EDI PO’s
  • Key orders as needed (Canada, In-house, VIP)
  • Work closely with sales team to input and manage pre-book and in season orders.
  • Product location transferring from warehouse to pre-book warehouse as needed.
  • Maintain seasonal, pre-book shipping and purchase order tracking document. 
  • Manage seasonal dealer programs, order writers, catalog, and related sales meeting documents.
  • Manage drop box content for sales reps and big box accounts.
  • Assist with all co-branding and VIP in-house projects.
  • Manage floor ready projects of hang tags, hangers and size rings.
  • Manage sample orders for sales reps each season.
  • Assist with SPS projects as they relate to sales, including new dealer implementation, ASN’s, Invoicing, Acknowledgements.

Qualifications

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work

Reports to: Sales Supervisor

Apply now on LinkedIn.